Returns Policy

Thank you for shopping at Complete Leather Care WA. If you are not happy with your purchase, please read through our Returns Policy, to see if you are eligible for a return, replacement or refund. Please contact us for any issues, we are here to assist and help make this as quick and easy as possible.

Returns

To be eligible to receive a refund or replacement;
You will have 30 days to return an item from the date you receive it.
The item must be un-used and in a saleable condition, in the original packaging.
You will be sent an invoice upon purchase of your items. This invoice must be produced as a proof of purchase.
For any item(s) deemed to be damaged or faulty, you will have 7 days from the date of receiving your
goods to contact us.
**You can either bring your return into our shop for us to inspect, or send it to us via courier/mail.**

Refund/Replacement

Once we receive your returned item, we will inspect it and if received via mail, we will inform you that it has been received.
Once we have inspected the items, we will inform you of the status of your return.
If a replacement is required, we will replace the item immediately following inspection.
If a refund is required, we will refund to your original method of payment.

Shipping

If you are returning an item to us via courier/mail, you will be responsible for organising the freight and the shipping costs.
**Please contact us first, before arranging any shipping of items to be returned.**

Contact Us

If you have any questions about returning your items, or organising a refund or replacement, please give us a call on 08 9472 1233, or send us an email to info@completeleathercarewa.com.au. We will endeavour to get back to you as soon as possible, to ensure we can help you through this process as quickly and efficiently as possible.